Last Updated: 01. November 2023

1. Introduction

Purpose: This Privacy Policy governs the manner in which Swapsmart Ltd collects, uses, maintains, and discloses information collected from users of the www.shipit24.eu website.
Scope: Applicable to all users of the website and covers all data collected through the site.

2. Information Collection

Types of Data Collected:

• Personal Identification Information: We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features, or resources we make available on our Site.
• Non-Personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our Site. This may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information.

3. Use of Collected Information

Swapsmart Ltd may collect and use Users' personal information for the following purposes:

• To improve customer service
• To personalize user experience
• To process transactions
• To manage the peer-to-peer item exchange service
• To send periodic emails

4. Data Protection and GDPR Compliance

Adherence to GDPR: Swapsmart Ltd is committed to protecting your data in accordance with the General Data Protection Regulation (GDPR). We implement robust data protection strategies that comply with EU standards.
Data Processing and Security: We take stringent measures to ensure the security of your personal data. This includes implementing appropriate technical and organizational measures to protect against unauthorized or unlawful processing, accidental loss, destruction, or damage to personal data.
Data Minimization and Purpose Limitation: The collection of personal data is limited to what is necessary in relation to the purposes for which they are processed. Personal data is not kept longer than necessary for the purposes for which the personal data are processed.
User Consent and Rights: User consent for the collection and processing of personal data is explicitly obtained, and users are informed of their rights under the GDPR. This includes the right to access, correct, delete, or restrict processing of your personal data.
Data Breach Notification: In the event of a data breach, we will promptly notify the appropriate regulatory authorities and affected individuals in accordance with GDPR requirements.
Cross-Border Data Transfer: Any transfer of data outside the European Economic Area (EEA) will be conducted in compliance with GDPR, ensuring that an adequate level of data protection is maintained.
Data Protection Officer: We have appointed a Data Protection Officer (DPO) to oversee compliance with GDPR and to be a point of contact for data protection authorities and individuals.

5. Sharing Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

6. Third-Party Services

Peer-to-Peer Deliveries: Swapsmart Ltd handles payments only for additional services, mainly for peer-to-peer deliveries. Users may be subject to the privacy policies of third-party service providers involved in these transactions. Mostly payment services that are handled by third party service providers, however we use only verified and approved by relevant authorities payment service providers that ensure the highest level of protection for our customers.

7. User Rights

Access and Control: Users have the right to access their personal data, request correction or deletion, and withdraw consent for use.

8. Changes to This Privacy Policy

Swapsmart Ltd has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

9. Acceptance of These Terms

Consent: By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site.

10. Contact Information

Queries and Concerns: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: info@shipit24.eu